Privacy Policy

Last updated: October 7, 2026

PlayerPulse, Inc. ("us", "we", or "our") operates the PlayerPulse apps for iOS and Android and the PlayerPulse web app (together, the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. The Service collects health data about the athlete using it, and reads health data from Apple Health or Health Connect when the athlete connects one — see "Health and Wellness Data" below. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number ("Personal Information"). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics ("Log Data").

Health and Wellness Data

PlayerPulse is an athlete wellness and availability product, so the Service accesses and collects health data about the athlete using it. This section describes what health data we access and collect, what we use it for, who we share it with, how long we keep it, and how to have it deleted. It applies to the PlayerPulse apps for iOS and Android and to the PlayerPulse web app.

Health data you enter yourself

An athlete — or, where an account is managed for them, their parent or guardian — enters the following in the app:

• Daily check-in: mood, sleep quality, energy, stress, muscle soreness and which body areas are sore, symptoms, menstrual cycle status, resting heart rate, and an optional free-text comment.
• Session feedback: how hard a training session or match felt (rate of perceived exertion), a performance rating, and an optional comment.
• Availability: whether the athlete can train or play, and the reason when they cannot.
• Injuries: injury type, body area and body part, side, mechanism, the date it occurred, current status, whether it is a recurrence, a description, and an expected return date.
• Onboarding questionnaire: typical sleep, energy, soreness and stress, and any injury currently stopping the athlete from playing.
• Athlete profile: date of birth, gender as the athlete gives it, and height.

Health data we read from Apple Health and Health Connect

An athlete can choose to connect a health source. On iOS, PlayerPulse then reads data from Apple Health (HealthKit); on Android, from Health Connect. Connecting is optional, the athlete grants the permission in the operating system rather than to us, and the app works without it. We request read access to the following and to nothing else:

• Steps
• Active energy burned
• Heart rate
• Heart rate variability
• Sleep
• Workouts and exercise sessions

We do not write anything back to Apple Health or Health Connect. The data travels one way, from the health source into PlayerPulse. Readings from the window around a recorded session are uploaded to and stored on PlayerPulse servers, including the reading exactly as the health source supplied it, so that a later improvement to how we calculate training load can be applied to readings we already hold.

Limited use of health data

Health data — whether an athlete enters it in the app or we read it from Apple Health or Health Connect — is used only to provide the features described below. We do not:

• use it for advertising or marketing, or share it with any advertising network, advertising platform, data management platform or ad-tech provider;
• sell it, or share it with data brokers or information resellers;
• transfer it to anyone for determining credit-worthiness, or for insurance, employment, or eligibility for any of those; or
• use it for any purpose other than the ones set out in this section.

What we use health data for

• Producing the athlete's daily readiness score and the training-load figures behind it — acute load, chronic load, the ratio between them, and minutes trained over the last 7 and 28 days.
• Showing the athlete their own history and trends.
• Showing the athlete's coaching and support staff whether the athlete is available to train or play, and flagging a load spike or a recurring injury — within the permissions set on the athlete's account.
• Keeping an injury history, so that a recurrence is visible, and tracking an expected return date.
• Offering a session for the athlete to confirm when a connected health source has recorded a workout.

Our product analytics record that a screen was opened or that a check-in was submitted — never what was answered. Wellness answers, free-text notes and body-map selections are not sent to our analytics provider, and we do not record session replays or screen recordings anywhere in the app.

Who we share health data with

• The athlete's club or team and its coaching and support staff, where the athlete belongs to one, within the permissions set on the athlete's account. This sharing is the purpose of the product.
• Our service providers, who host and operate the Service on our behalf and may process health data only on our instructions and only to provide the Service.
• Nobody else. Health data held for one club never informs anything another club sees, and we do not otherwise share, sell or disclose it — except where we are required to by law, as described under “Compliance With Laws” below.

How long we keep health data, and how to delete it

• Health data is kept for as long as the athlete's account exists. There is no rolling deletion window: a long-run injury and load history is what the product is for.
• When an athlete asks for their account to be deleted, their health data — including the readings we hold exactly as a connected health source supplied them — is deleted within 30 days.
• An athlete can ask for deletion from inside the app, at playerpulseapp.com/delete-my-account, or by emailing [email protected].
• Disconnecting Apple Health or Health Connect stops any further reading immediately. An athlete can do that in PlayerPulse under Settings, Integrations, or in the Apple Health or Health Connect app itself. Readings already taken stay until the account is deleted.

Log Data

When you use the Services, certain types of data may be collected from you, including: (1) Non-Personal Information; and (2) Personally Identifiable Information.

Non-Personal Information

We may automatically collect certain data regarding your use of or access to the Services, such as: the type of device you use to access the Services; the date and time you access the Services; the type of web browser you use to access the Services; and the sections within the Services that you access. Such information (collectively, "Non-Personal Information") may be collected through cookies. For more detailed information on cookies, please refer to the "Use of Cookies" section below.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Personally Identifiable Information

You may be able to view and download content through certain Services (or portions thereof) that are accessible to the general public without disclosing any information that, either alone or in combination with other information, can be used to uniquely identify, contact or locate you (collectively, "Personally Identifiable Information" or "PII"). However, certain Services (or portions thereof) may only be accessible by creating an account. By providing such information, you acknowledge that you understand our collection and use of it, as described in this Privacy Policy.

In addition, we may use third party services such as Google Analytics and Firebase Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Use of Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Do Not Track Disclosure

We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

European Requirements

If European Union (EU) data protection law applies to the processing of your information, you may contact us in order to exercise your rights to request access to, update, remove and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. We process your information for the purposes described in this Privacy Policy, based on the following legal grounds:

With Your Consent

We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time.

When We're Pursuing Legitimate Interests

We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

• Providing, maintaining and improving our Services to meet the needs of our users
• Developing new products and features that are useful to our users
• Understanding how people use our Services to ensure and improve the performance of our Services
• Customizing our Services to provide you with a better user experience
• Marketing to inform users about our Services
• Detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our Services
• Protecting against harm to the rights, property or safety of PlayerPulse, our users or the public, as required or permitted by law
• Performing research that improves our Services for our users and benefits the public
• Fulfilling obligations to our partners
• Enforcing legal claims, including investigation of potential violations of applicable Terms of Service

When We're Providing Services

We process your data to provide Services you've asked for under contract. We may also process your data in the course of providing Services to our business partners, to which you may have provided your data; such processing is performed at the direction of our business partners.

When We're Complying with Legal Obligations

We'll process your data when we have a legal obligation to do so, for example, if we're responding to legal process or an enforceable government request. If you have questions, you can contact PlayerPulse, Inc. You can also contact your local data protection authority if you have concerns regarding your rights under local law.

Changes To This Privacy Policy

This Privacy Policy is effective as of October 6, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, or would like to submit a request related to your information (including requests to review, update or delete your information), please let us know by contacting us at [email protected].